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BrownBear Cloud Terms Of Service

Your Subscription Agreement

BY USING THIS SITE, THE SERVICES AVAILABLE AT THIS SITE, AND ANY SERVICE, SOFTWARE, APPLICATION, OR PROGRAM CREATED BY BROWNBEAR CLOUD, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE “AGREEMENT”) GOVERNING YOUR USE OF BROWNBEAR CLOUD’S ONLINE SERVICE, INCLUDING OFFLINE COMPONENTS (COLLECTIVELY, THE “SERVICE”). IF YOU ARE ENTERING IN TO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESES TERMS AND CONDITIONS, YOU MUST SELECT THE “I DECLINE” BUTTON AND MAY NOT USE THE SERVICE.

  1. Introduction:

BrownBear Cloud is a provider of Internet-based data storage, backup, and transfer resources. It is our goal to provide the highest level of security, speed, and reliability to our clients — both consumer and business.

BrownBear Cloud offers Services at its website, www.BrownBearCloud.com

  1. Basic Account Definition:

BrownBear Cloud offers a Basic account completely free of charge. Basic accounts offer limited features compared to Premium accounts and are subject to certain limitations. BrownBear Cloud provides these Basic accounts with a minimum of 5GB of storage and the upload speed is limited to 200Kbps. BrownBear Cloud reserves the right to terminate Basic accounts any time. Basic accounts are subject to termination, with or without prior notice. BrownBear Cloud may remove, without notice, any or all data stored in a Basic account if the account has been inactive for 90 days and/or violates BrownBear Cloud’s User Conduct Policy. Basic accounts are limited to one account per person. Basic accounts that are found to be registered from a proxy server are not permitted and may be deleted at any time without notice.

  1. Incomplete Signup E-mails:

If you begin the signup process for BrownBear Cloud but fail to complete the process, BrownBear Cloud may contact you in an effort to help successfully guide you through the remainder of the registration. You hereby authorize BrownBear Cloud to make such contact, even if you ultimately determine not to sign up for BrownBear Cloud.

  1. Non-Transferable Membership:

BrownBear Cloud grants you a personal, non-exclusive, non-transferable license to use the products and software contained in or made available through the Service (the “Content”) solely for your own internal purposes. All rights not expressly granted by BrownBear Cloud to you are retained.

  1. Restrictions:

You are permitted to store, manipulate, analyze, reformat, print, and display the Content only for your personal use. Unauthorized use of the Service, or the resale of the Services without BrownBear Cloud’s prior written consent or confirmation that you are using an authorized Reseller plan, is expressly prohibited. You shall not copy, license, sell, transfer, transmit, make available, distribute, publish, or assign this license or the Content in any format to any third party. Personal Unlimited plans are priced for and intended for normal personal use only. Business Unlimited plans are priced for and intended for normal in-office or remote-office use. The purpose is to allow users a “set-it-and-forget-it” option for typical behavior. This means backing up a users personal computer(s) or laptop(s) for person plans, or office computer(s), laptop(s) and/or office server(s) for business plans. It does not mean storing and/or streaming unlimited amounts of media, or backing up entire home/office NAS/SANs, or backing up an entire campus/data center of servers. Instead, Custom, Reseller or Enterprise plans should be used and are entirely appropriate for these use cases. Excessive storage on an Unlimited plan may result in network speeds being gradually limited. Any excessive use of storage or bandwidth on Unlimited plans is subject to us requiring that use be modified to comply with this standard. Failure to comply will result in immediate termination of your account and removal of all stored files.

CHIA PLOTS are not permitted on any BrownBear Cloud plans.

  1. Third Party Interaction:

In your use of the Service, you may enter into correspondence with, purchase goods and/or services, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. BrownBear Cloud shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.

  1. Links to Third Party Sites:

BrownBear Cloud does not endorse any sites on the Internet that are linked through the Service. BrownBear Cloud is providing these links to you only as a matter of convenience, and in no event shall BrownBear Cloud be responsible for any content, products, or other materials on or available from such sites.

  1. Payment of Fees, Cancellations and Refunds:

BrownBear Cloud offers its Service, as described on the BrownBear Cloud website (www.BrownBearCloud.com) and as published within the Service, for monthly or annual fees (the “Fees”) which you will pay to BrownBear Cloud by an authorized credit card or by PayPal. The Fees applicable for the Service are available at www.BrownBear Cloud.com and as published within the Service. BrownBear Cloud reserves the right to change the Fees or applicable charges and to institute new charges at any time, upon thirty (30) days prior notice to you (which may be sent by e-mail). Your authorized credit card will automatically be charged Fees when you sign up for service, or after the expiration of the initial trial period, if any. Thereafter, the Fees will automatically be charged to your authorized credit card, in advance, on or about the 1st day of your subscription billing cycle.

You may cancel your subscription at any time through BrownBear Cloud Support, and for security purposes, you must confirm your wish to cancel your account before cancellation is final. In the event that you cancel the Service in a timely fashion due to Technical or other Service issues that are on our end, you will receive a pro-rata refund, to the month, for the unused portion of your BrownBear Cloud Service as of the date of your cancellation request. You must cancel your Paid account at least twenty-four (24) hours before the renewal date or expiration of the initial trial period, if any, in order to avoid billing of the next month’s or year’s fees to your credit card or PayPal account. If you are paying your fees with PayPal, you must also cancel your subscription through PayPal to avoid extra fees being charged after BrownBear Cloud has closed your account. Your cancellation will be effective immediately upon receipt of cancellation confirmation, and BrownBear Cloud is not responsible for reimbursement of any fees incurred through late cancellations or failure to terminate your PayPal subscription.

Your BrownBear Cloud account will be considered delinquent if your credit card company or PayPal account refuses for any reason to pay the amount billed to it and that amount remains unpaid at the beginning of the next accounting cycle. The Service will be suspended and your account and data will be inaccessible until your fees are paid in full. Data will be archived and will then be purged from the system if the account is delinquent and/or inactive for more than 90 days (three months). BrownBear Cloud may impose a charge to restore archived data from delinquent accounts. If you wish to downgrade your account to Basic (free) and the amount of data and other parameters you have stored exceeds the limitations of the Basic (free) account, you will be required to remove all extra data and settings before the downgrade can be finalized. If you do not comply with downgrade requirements in a timely fashion, your account could be subject to being charged again or suspended. BrownBear Cloud is not responsible for any extra fees incurred or data lost during this process.

If you believe BrownBear Cloud has billed you incorrectly, you must contact BrownBear Cloud no later than 60 days after the closing date on the first billing statement in which the error or problem appeared in order to receive an adjustment or credit. Inquiries should be directed to BrownBear Cloud’s Customer Support department ( support@brownbearcloud.com). BrownBear Cloud is not obligated to address billing errors beyond 90 days of the initial reporting date. Any refunds provided by BrownBear Cloud for any reason will never exceed the total amount paid to BrownBear Cloud by a user, under any circumstances.

Please remember that BrownBear Cloud bills you immediately for the extra features you order. If you choose to cancel the extra features after your card has been billed for the month, you will be reimbursed on a pro rata basis for the days you have not used.

BrownBear Cloud does not continue to store data for accounts that are more than 90 days past due. Any account that is more than 90 days past due will have all data in that account destroyed and the account will be converted to a free, basic account.

  1. Trial Offers, Coupons, Credits and Special Offers:

BrownBear Cloud reserves the right to discontinue or modify coupons, credits and special promotional offers at our discretion.

  1. User Conduct:

You agree to abide by all applicable local, state, national and foreign laws, treatises, and regulations in connection with the Service. In addition, without limitation, you agree not to use the Service to: (a) use information from the Service in connection with sending unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (b) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (c) transmit through or post on the Service unlawful, harassing, libelous, abusive, harassing, tortious, defamatory, threatening, harmful, abusive, libelous, invasive of another’s privacy, vulgar, obscene or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; (d) transmit or store any material that may infringe the intellectual property rights or other rights of third parties, including trademark, copyright or right of publicity; (e) transmit any or store material that contains software viruses or other harmful or deleterious computer code, files or programs such as trojan horses, worms, time bombs, cancelbots; (f) interfere with or disrupt servers or networks connected to the Service or violate the regulations, policies or procedures of such networks; (g) attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means; or (h) harass or interfere with another user’s use and enjoyment of the Service.

BrownBear Cloud has no obligation to monitor the Service and/or Content or any user’s use thereof or retain the content of any user session. However, BrownBear Cloud reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

  1. Account Information and Data:

BrownBear Cloud does not own any data, information or material that you submit to the Service or store in your account (“Data”). BrownBear Cloud will not monitor, edit, or disclose any information regarding you or your account, including any Data, without your prior permission except in accordance with this Agreement. BrownBear Cloud may access your account, including its Data, to respond to service or technical problems or as stated in this Agreement. You, not BrownBear Cloud, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and copyright of all Data and BrownBear Cloud shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Data.

  1. Termination:

BrownBear Cloud, in its sole discretion, may terminate your account or use of the Service and remove and destroy any Data within the Service if you fail to comply with this Agreement. You may terminate your user account upon notice to BrownBear Cloud at any time; however, you may not receive a refund of any portion of your fees paid to BrownBear Cloud. Upon account termination by BrownBear Cloud, within 24 hours you may request a download of your Data, which BrownBear Cloud will make available for a fee. After 24 hours the data will be destroyed. Upon request of account cancellation made by the user, the request to receive any stored data must be made at the time of the cancelation request. Upon termination of an account, your right to use such account and the Service immediately ceases. BrownBear Cloud shall have no obligation to maintain any Data stored in your account or to forward any Data to you or any third party.

  1. Proprietary Rights:

Except for the licenses granted herein, you have no right, title or interest in or to the Service or any Content. You agree that BrownBear Cloud or its licensors retain all proprietary right, title and interest, including copyright and all other intellectual property rights, in and to the Service and Content, including, without limitation, text, images, and other multimedia data. BrownBear Cloud and/or other BrownBear Cloud products and services referenced herein are either trademarks or registered trademarks of BrownBear Cloud.

  1. Indemnification:

You shall indemnify and hold BrownBear Cloud and its parents, subsidiaries, affiliates, officers, directors, employees, attorneys, and agents, harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with your use of the Service (including the Content) or breach of this Agreement.

  1. Disclaimer of Warranties:

BROWNBEAR CLOUD MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. BROWNBEAR CLOUD DOES NOT REPRESENT OR WARRANT THAT: (I) THE USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (II) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (IV) ERRORS OR DEFECTS WILL BE CORRECTED, (V) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY BROWNBEAR CLOUD.

  1. Limitation of Liability:

IN NO EVENT WILL ANY BROWNBEAR CLOUD PARTY BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THIS CONTRACT OR YOUR USE OF THE SOFTWARE OR SERVICE, EVEN IF SUCH BROWNBEAR CLOUD PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION OF DAMAGES UNDER SECTION K IS INDEPENDENT OF YOUR EXCLUSIVE REMEDY AND SURVIVES IN THE EVENT SUCH REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS OTHERWISE DEEMED UNENFORCEABLE. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH THE SERVICE, YOU DO NOT AGREE WITH ANY PART OF THIS CONTRACT, OR YOU HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST ANY BROWNBEAR CLOUD PARTY WITH RESPECT TO THIS CONTRACT OR THE SERVICE, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.

In the event that, notwithstanding the foregoing disclaimers and indemnification, BrownBear Cloud is found responsible to any BrownBear Cloud User for any reason whatsoever, BrownBear Cloud’s responsibility shall be limited to the amounts actually paid by such user the one (1) month period immediately preceding the event given rise for such claim for, and shall not include punitive damages or consequential or resulting damages of any nature.

  1. European Users:

By using the BrownBear Cloud Services, Users in the European Union understand and consent to the processing of personal information in the United States. Regarding GDPR, according to the list of regulatory requirements at https://gdpr.eu/checklist/ BrownBear Cloud already complies with the listed protections. BrownBear Cloud does not collect or store any personal data other than the contact details provided by a customer when signing up for service, nor does BrownBear Cloud sell or share any customer information with any third parties. Requests to have all account information deleted are honored upon requests in writing sent to  support@brownbearcloud.com. Audit logs are kept for account changes and activity and for security purposes, but they are also not shared or sold. Reference Section 11 above for more information regarding how BrownBear Cloud handles customer information and data.

  1. Additional Rights:

Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.

  1. Modification to Terms:

BrownBear Cloud reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.

  1. Choice of Law and Location for Resolving Disputes:

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, excluding its conflicts-of-law principles. Please note that your use of the Services may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with BrownBear Cloud or relating in any way to your use of the Services resides in the courts of California and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of California in connection with any such dispute including any claim involving BrownBear Cloud or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.

  1. General:

No text or information set forth on any other purchase order, preprinted form or document shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and BrownBear Cloud as a result of this agreement or use of the Service. The failure of BrownBear Cloud to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by BrownBear Cloud in writing. BrownBear Cloud has the right to assign any or all of its rights and obligations under this Agreement at any time. This Agreement comprises the entire agreement between you and BrownBear Cloud and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

  1. Copyright Policy and Removal Policy:

BrownBear Cloud respects the intellectual property of others, and we expect our users to do the same. BrownBear Cloud will respond expeditiously to claims of copyright infringement committed using the BrownBear Cloud service and/or the BrownBear Cloud website if such claims are reported to BrownBear Cloud.

BrownBear Cloud, in its sole discretion, may terminate the accounts of users who infringe the rights of others. If you believe that your copyrights or other intellectual property rights have been infringed on a site hosted on BrownBear Cloud or through its services, you should provide BrownBear Cloud’s Copyright Agent with DMCA Notice that includes the following information:

Identification of the copyrighted work that you claim has been infringed;
Identification of the material, including URL, that you claim is infringing.
Your address, telephone number, and e-mail address;
A statement declaring under penalty of perjury that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; the above information in your notice is accurate, and you are the owner of the copyright interest involved or you are authorized to act on behalf of that owner;
Electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest.

BrownBear Cloud’s Copyright Agent for Notice of claims of Copyright infringement can be reached as follows:

Copyright Agent

228 Hamilton Ave
Third Floor
Palo Alto, CA 94301

Questions or Additional Information:

If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to  support@brownbearcloud.com

Last updated 01/21/2023